Accidental damage – Including but not limited to drops, impact damage, or liquid damage. This may be covered under your household insurance.

External factors – Including computer viruses, malware, faulty or incompatible software, software updates, fire, theft, or environmental damage (including lightning).

Software-related faults – We do not cover issues caused by operating systems or software, including but not limited to crashes, blue screens, freezing, driver issues, failed updates, or software corruption.

Failure to follow manufacturer guidelines – Including improper use, installation, maintenance, or care of the device.

Electrical issues – Damage caused by incorrect or unstable power supply, faulty chargers, cables, or external wiring not forming part of the device.

Screen issues – Including image ghosting, screen burn-in, and pixel defects (dead or stuck pixels).

Consumables – Including but not limited to external storage devices, memory cards, batteries (unless explicitly covered), games, and applications.

Commercial use – Devices used in commercial or business environments (unless otherwise agreed in writing).

Data loss – We do not guarantee the protection, recovery, or retention of data. Redhouse Computers accepts no responsibility for any loss or corruption of data during or after repair.

Cosmetic damage – Including scratches, dents, discolouration, or corrosion that does not affect functionality.

Loss of use or indirect loss – Any loss resulting from inability to use the device, including financial loss or inconvenience, beyond the original repair cost.

Routine servicing – Including cleaning, maintenance, or inspections not directly related to the repair carried out.

Deliberate damage or neglect – Including misuse, tampering, or intentional damage.

Third-party applications – Availability, performance, or compatibility of third-party apps cannot be guaranteed and may change at any time.